Contact Us

A real person reads every message. No bots, no ticket numbers, no hold music.

Email: megatrongamer43@gmail.com
Hours: Monday to Friday, 9am to 6pm ET
Response time: within 1 business day, usually the same day

Before you write

A lot of answers are already waiting for you:

Where is my order? Check the tracking link in your shipping email. Tracking can take 48 hours to start updating.
How long does delivery take? 3 to 7 business days in the US, plus 1 to 2 days of processing.
I want to return something. 30 days from delivery. See our Refund & Returns Policy.
Everything else: our FAQ page covers shipping, payment, returns and products.

Writing about an order?

Include these and we will solve it in one reply:

Your order number, or the email you ordered with
What happened, in one or two lines
A photo, if the item arrived damaged or faulty

Partnerships and creators

Making pet content and want to work with us? Write to megatrongamer43@gmail.com with “Creator” in the subject line and a link to your profile.

Find us

TikTok: @paw_nest26
Instagram: @paw_nest26
Pinterest: @paw_nest26